Clement Family Dentistry
Insurance Coordinator
Thibodaux, Louisiana•Full-time
About the Job
Experienced Dental Insurance Coordinator.
Clement Family Dentistry is seeking an experienced Dental Insurance Coordinator to join our growing private dental practice in Thibodaux, Louisiana.
This position is ideal for someone who has a strong understanding of dental insurance, enjoys solving problems, and takes pride in helping patients understand and maximize their benefits.
We are a 100% fee-for-service practice. We are not contracted with PPO insurance networks; however, we file insurance claims as a courtesy to our patients and work diligently to help them receive the benefits available under their plans. Because of this, we are looking for someone who understands dental insurance beyond simply entering claims and posting payments.
Responsibilities include:
- Verifying dental insurance benefits and eligibility.
- Accurately entering and maintaining insurance plan information.
- Preparing accurate benefit estimates for patients.
- Submitting clean dental claims with appropriate documentation, narratives, and attachments.
- Following up on outstanding and unpaid insurance claims.
- Researching denied, delayed, or incorrectly processed claims.
- Filing appeals and providing additional documentation when appropriate.
- Posting and reconciling insurance payments and EOBs.
- Identifying claim-processing discrepancies and underpayments.
- Communicating with insurance companies regarding patient benefits and claims.
- Helping patients understand their insurance benefits and estimated out-of-pocket responsibility.
- Coordinating with our clinical and treatment-coordination teams to ensure accurate coding and documentation.
- Maintaining accurate insurance accounts and helping prevent aging claims and unresolved balances.
The right candidate:
- Has prior dental insurance experience.
- Understands dental terminology, CDT codes, EOBs, frequency limitations, deductibles, annual maximums, waiting periods, downgrades, exclusions, and coordination of benefits.
- Is comfortable researching complicated claims rather than simply accepting an insurance company's initial response.
- Is highly organized and detail-oriented.
- Communicates professionally and confidently with both patients and insurance companies.
- Takes ownership of problems and follows them through to resolution.
- Works well in a busy, team-oriented dental office.
- Is comfortable using dental practice-management software; Dentrix experience is a plus.
This is not an entry-level insurance position. We are looking for someone who already understands the dental insurance cycle and can bring experience, judgment, and attention to detail to the role.
Clement Family Dentistry is a family-owned private practice with a modern facility, an established patient base, and a team focused on providing an exceptional patient experience.
If you are an experienced dental insurance professional looking for a long-term position with a strong private practice, we would like to hear from you.